Quick Win:
First Contact Resolution

First Contact Resolution (FCR), sometimes referred to as First Call Resolution, is a term used in call centers to measure the number of times a customer's issue or concern was successfully resolved on the first call or contact.

 

Our consulting services are white-glove projects based on a hands-on, tailored agenda to meet your business needs. We are a diverse and dynamic group that provides training and offer best practice suggestions, from real world environments, to use in developing, deploying and administering your needs.