Call Summarization 

Bot powered by ChatGPT for real-time transcription summarization to reduce ACW

Real-Time Coaching Bot

Knowledge Management right at the agent's fingertips to reduce agent onboarding and talk time

Quality Coaching Bot

AI-Powered automation to evaluate 100% of interactions and enable pinpoint coaching

 Transcription Bot

Improve the accuracy of interaction transcriptions with cloud-enabled solutions from Group Elite

CRM / Payroll Integrations

Integrate seamlessly with solutions from Salesforce, Workday, ADP, SAP, Oracle, Epic, EHR, and more

Enterprise AI-Monitoring 

Enable AI in your contact center for optional performance, consistency, and ethical usage