Best PracticesSo you've been using Verint for a long time, or perhaps you're new to the solution - listen to these webinars on demand to unpack a new idea or feature in less than 20 minutes! Group Elite is a Verint Strategic Partner and our team of Verint experts will showcase a specific feature and demonstrate best practices.
Using Instructional Text in Quality Monitoring
This session will cover the basics for using the Instructional Text feature within your monitoring forms. See an example embedded into a form and how to setup helpful text in your forms. Ask Amanda and the team questions as they talk form design, calibration and scoring tips.
Speaker(s): Amanda Haney, Manager, Training & Consulting for Group Elite