EliteKeep

Your Long-Term Solution for Call Recording Storage in the Cloud

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Where should I store my call recordings for long term retention?

Most customer service-focused organizations record phone interactions and struggle to find a secure location to store recordings long-term. Whether storing them to transition to a new call recording platform or finding long-term storage to support a new CCaaS (Contact Center as a Service) Platform, EliteKeep is the answer. 
 
EliteKeep's software bots extract recordings and metadata from your existing recording systems (on-premise or CCaaS) and store them securely for search and playback. Use EliteKeep to:
  • Extract calls and metadata from systems such as NICE, Genesys, Five9, Calabrio, Verint, Talkdesk and more
  • Ingest data and linked metadata from recordings and evaluations that must be archived for 1-7+ years
  • Recurrent data pull from current vendor to reduce the cost for call recording retention and storage

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What is the business case for long term call recording archive?

Keeping legacy call recording systems and software can cost $168,000 per year and more!

Can you archive old NICE Recordings and Evaluations?

Extract calls from legacy or competitive platforms such as NICE, Calabrio or Qfiniti for playback, or inject these old call recordings into your new system.
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Can you archive recordings from a CCaaS platform?

Save cost by pulling your data out of the CCAAS platform and becoming platform agnostic for the recordings and linked metadata. EliteKeep can extract every month, 3 months, 6 months, or annually. 
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How do I set Archival and Retention Rules for My Call Recordings?

With EliteKeep you're in complete control.  Set archival rules with a click of the button and meet regulatory needs for PCI, HIPAA and other regulatory policies.  
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How do I playback calls from long-term storage?

EliteKeep supports browser-based logins or can leverage Active Directory sign-on.  Easily find and playback recordings based on all metadata available or review evaluations.
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