Leadership Team

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Michael is a leader and entrepreneur that has held various leadership roles in the contact center industry.  He started his career by working on some of the first contact center projects at Anderson Consulting and went on to implement solutions at NICE Systems.  Michael started his first company in 2009 in the telecommunications field and then created Group Elite in 2012.  He lives with his family in Montreal, loves hockey and cruising across Canada in his Campagna T-Rex.

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William Hawley is the Chief Operating Officer for Group Elite, overseeing global operations. In this role Bill is responsible for identifying and leading strategic initiatives for services excellence, marketing and sales. Prior to joining Group Elite, he was a pioneer in the customer journey analytics market at ClickFox, increasing their valuation, as well as the development direction and delivery of their platform. He also served as the SVP of Client Services at NICE Systems where he established a highly profitable service organization that contributed to a significant portion of the company’s annual revenue. Prior to his leadership in the CX technology space, he served as VP of Information Systems at FUSA/Bank One and held various senior leadership positions at MBNA America, acquired by Bank of America. Bill is passionate about customer experience solutions and yes, has a few horses to take care of in the hills of Maryland.

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Celina Kouzoudjian, CPA, CMA is the Chief Financial Officer for Group Elite, leading global financial operations. Celina has over 10 years of experience in various industries including retail, professional services, and IT. She is a member of the Chartered Professional Accountants Order and holds a Bachelor’s degree from Concordia University. Celina enjoys traveling, cooking and spending time with her family.

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Sebastien has been working in the technology sector since his days back at Bell Canada.  Prior to Group Elite he held partner and channel roles at NICE Systems.  When he's not enabling partners, Sebastien is top-down in his Jeep and surfing the rivers of Quebec.

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Shane has been in the contact center industry for over 20 years focusing on the Customer Experience. He has held various roles and helps our global partners meet the CX needs of their contact center customers. When Shane isn't working you are likely to find him with his family at the rink - both his son and daughter play hockey.

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Jason has spent the last 15 years in the IT and logistics space and is the VP of Infrastructure Technology and IT for Group Elite.  He is based on Montreal, Canada.