Group Elite Blog


4 Minute Read

What are Call Center White Glove Services?

A few years ago, I stepped out of the airport in Shanghai for the first time...
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2 Minute Read

What I Wish Everyone Knew About Good Habits

Before you look away…don’t worry. I’m not doing a yoga class. I’m here to share...
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2 Minute Read

When should I ask for speech analytics assistance?

It's time to answer question #5 in our eBook "5 Questions to Ask When Building...
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4 Minute Read

Is Quiet Quitting Impacting the Contact Center?

"Quiet quitting" is the newest buzz word plaguing the minds of leaders within...
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2 Minute Read

What should the goals be for a speech analytics team?

It's time for question #4 in our eBook "5 Questions to Ask When Building a...
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2 Minute Read

Where should the speech analytics team live within your organization?

It's time for question #3 in our eBook "5 Questions to Ask When Building a...
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2 Minute Read

What are the typical day-to-day tasks for a speech analytics team?

It's time for question #2 in our eBook "5 Questions to Ask When Building a...
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2 Minute Read

Who should be on and leading a Speech Analytics team?

Speech Analytics tools offer an array of powerful features to help you unlock...
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4 Minute Read

Gas Prices are High. So are Customer Expectations.

Rising gas prices impacts us all. Digital signs at every corner reminding us of...
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4 Minute Read

The Supply Chain Crisis: Hear it in The Customer’s Voice

The impact of the supply chain crisis is being measured in many ways – part...
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5 Minute Read

The 4 Pillars of a Comprehensive Call Center Needs Assessment

As an organization prepares for a call center needs assessment, the terms...
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3 Minute Read

Best Practices for Better Contact Center Workforce Optimization

Implementing best practices for better contact center workforce optimization...
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