Verint Customer Engagement Solutions Now Available in the Cloud and On-Premises Through New Collaboration with Group Elite Communications
MELVILLE, N.Y. and MONTREAL, QC, July 24, 2017 — Verint® Systems Inc. (Nasdaq: VRNT) today announced a new partnership with Group Elite Communications, a premier provider of professional and managed services for workforce optimization and other solutions in the North America, Europe, the Middle East and Africa (EMEA) regions. Through this relationship, North American and EMEA customers can now combine Group Elite’s award-winning professional sales, services, support and consulting with Verint’s industry-leading Customer Engagement™ solutions, available in the cloud, on-premises or a hybrid model.
Group Elite has a deep and broad skillset in providing customer experience solutions, in addition to a dedicated focus on customer-centricity. Its proprietary technology is designed to power a comprehensive set of managed service offerings that can be layered on top of Verint solutions to further automate, manage and provide proactive care that drives sustained value and enables organizations to control their level of engagement with underlying solutions. In coordination with the Verint solutions, customers also will have access to added functionality, streamlined deployments and tools for seamless operation.
Verint Customer Engagement solutions enable organizations to empower their customers and employees through intelligence that can be shared enterprise-wide. Its solutions—which include software and services for voice of the customer, workforce optimization, employee engagement and engagement channels, as well as security, fraud and compliance—are used in contact center, branch and back-office operations as well as customer experience and digital marketing functions to enhance customer and employee engagement, improve customer experiences, drive operational efficiencies and mitigate risk.
In coordination with the services and support Group Elite provides, business and customer insights derived from actionable intelligence in the Verint solutions can help organizations further their focus on delivering world-class customer experiences in addition to creating environments that engage, empower and support employees.
“This alliance with Verint marks an inflection point in Group Elite’s evolution,” says Michael Moore, founder and president, Group Elite Communications. “We’re very enthusiastic to partner with Verint as a market leader in the customer engagement space, and look forward to bringing further value to customers through our ethos of customer centricity and satisfaction and our in-house developed offerings.”
“We’re pleased to form this strategic global partnership with Group Elite. The organization is known as a center of excellence for enterprise sales and complex deployments and migrations, and we look forward to the expanded customer value and complementary services and support this collaboration can bring,” adds John Bourne, Senior Vice President of Global Alliances at Verint.
About Group Elite Communications
Group Elite is the world’s leading provider of Professional and Managed Services dedicated to the Installation, Support, Consulting and Sales of enterprise Workforce Optimization Solutions. Their award winning customer-centric approach is disrupting the industry and giving their customers the opportunity to fully exploit these complex solutions to take their contact centers to the next level. For more information, visit http://groupelite.com/.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2017, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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