Group Elite has helped many customers and partners with the complexities of migrating their Workforce Optimization solutions from one vendor to another. While it may seem like an incredibly daunting exercise, we have developed a comprehensive methodology that will streamline the process and mitigate the associated risks.
This starts with providing consistent support, operations and consulting prior to, during and after migration. We can also maintain your legacy, out of maintenance, or end of life systems before, during and after transition and by leveraging the Group Elite Cloud we can extract your existing legacy audio recordings and provide secure, long-term archiving, indexing and replay capabilities.
During the deployment of your new solutions, our engineers and consultants will provide migration best practices for leveraging historical data, and for application-specific strategies, processes and optimization opportunities.
Our experience in this complicated area will dramatically impact not only the success of the project but the adoption and returns from the new solution.