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Group Elite Customers Switch to Verint

By Stephanie Mickie| 2017-10-09T12:12:11+00:00 October 9th, 2017|Uncategorised|

Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success [...]

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  • CX Insights: Digital Disruption in Healthcare

CX Insights: Digital Disruption in Healthcare

By admin| 2017-04-05T11:17:18+00:00 March 28th, 2017|Customer Engagement, Uncategorised|

CX Insights: Digital Disruption in Healthcare Despite importance of healthcare to our everyday lives, it is [...]

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  • CX Insights: Banking on Good Customer Service

CX Insights: Banking on Good Customer Service

By admin| 2017-04-05T11:25:11+00:00 March 13th, 2017|Customer Engagement, Uncategorised|

CX Insights: Banking on Good Customer Service There is unprecedented  potential for customer experience innovation in [...]

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  • Ensuring Quality Service Across All Channels
    Ensuring Quality Service Across All Channels

Ensuring Quality Service Across All Channels

By admin| 2017-04-05T11:27:20+00:00 February 28th, 2017|Quality Management, Uncategorised|

Ensuring Quality Service Across All Channels In the age of omni-channel, improving customer service is easier [...]

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  • GEC Celebrates 5 Years of Exceptional Service

GEC Celebrates 5 Years of Exceptional Service

By admin| 2017-04-05T11:29:04+00:00 February 14th, 2017|News, Uncategorised|

GEC Celebrates 5 Years of Exceptional Service Over the past five years, Group Elite has evolved [...]

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  • The Key to Excellent Customer Service: Call Calibration
    The Key to Excellent Customer Service: Call Calibration

The Key to Excellent Customer Service: Call Calibration

By admin| 2017-04-05T11:30:44+00:00 February 14th, 2017|Uncategorised|

The Key to Excellent Customer Service: Call Calibration Offering excellent customer service is a priority for [...]

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  • Kid Superhero
    CX Insights: A New Approach

CX Insights: A New Approach

By admin| 2017-04-05T11:32:35+00:00 February 7th, 2017|Uncategorised|

The Key to Excellent Customer Service: Call Calibration By 2020, customer experience will overtake price as [...]

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  • CX Insights: Communication Technology Trends

CX Insights: Communication Technology Trends

By admin| 2017-04-05T11:34:07+00:00 January 24th, 2017|Customer Engagement, Interactions, Uncategorised|

CX Insights: Communication Technology Trends Customer support has traditionally been transactional in nature.  A customer calls [...]

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  • Canada Day Ottawa
    CX Insights: Customer Experience in 2017

CX Insights: Customer Experience in 2017

By admin| 2017-04-05T11:35:55+00:00 January 3rd, 2017|Customer Engagement, Elite Insights, Uncategorised|

CX Insights: Customer Experience in 2017 Happy New Year from Group Elite! We hope that you [...]

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  • Customer Service for Millennials
    Customer Service for Millennials, from a Millennial

Customer Service for Millennials, from a Millennial

By admin| 2017-04-05T11:43:14+00:00 December 17th, 2016|Customer Engagement, Interactions, Uncategorised|

Customer Service for Millennials, from a Millennial With an annual direct purchasing power of over $200 [...]

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