CX Insights: Digital Disruption in Healthcare
CX Insights: Digital Disruption in Healthcare Despite importance of healthcare to our everyday lives, it is [...]
CX Insights: Banking on Good Customer Service
CX Insights: Banking on Good Customer Service There is unprecedented potential for customer experience innovation in [...]
Ensuring Quality Service Across All Channels
Ensuring Quality Service Across All Channels In the age of omni-channel, improving customer service is easier [...]
GEC Celebrates 5 Years of Exceptional Service
GEC Celebrates 5 Years of Exceptional Service Over the past five years, Group Elite has evolved [...]
The Key to Excellent Customer Service: Call Calibration
The Key to Excellent Customer Service: Call Calibration Offering excellent customer service is a priority for [...]
CX Insights: A New Approach
The Key to Excellent Customer Service: Call Calibration By 2020, customer experience will overtake price as [...]
CX Insights: Communication Technology Trends
CX Insights: Communication Technology Trends Customer support has traditionally been transactional in nature. A customer calls [...]
CX Insights: Customer Experience in 2017
CX Insights: Customer Experience in 2017 Happy New Year from Group Elite! We hope that you [...]
Customer Service for Millennials, from a Millennial
Customer Service for Millennials, from a Millennial With an annual direct purchasing power of over $200 [...]
CX Insights: Speaking Analytics
CX Insights: Speaking Analytics The number of digital customer service channels has exploded in recent years. [...]