Blog 2017-04-05T11:01:28+00:00

Top 7 reasons why companies should pursue Customer Journey Mapping (CJM)

By | February 10th, 2015|Categories: Interactions, Uncategorised|Tags: , |

Top 7 reasons why companies should pursue Customer Journey Mapping (CJM) By Natalia Piaggio, NICE Director Business Development and Account Advocacy Not long ago I have heard someone state that “customer journeys haven’t reached their [...]