Blog 2017-04-05T11:01:28+00:00

CX Insights: Customer and Digital Transformations

By | December 6th, 2016|Categories: Customer Engagement, Interactions, Uncategorised, Workforce Management (WFM)|

CX Insights: Customer and Digital Transformations Forrester predicts that in 2017 one-third of businesses will re-structure their business to compete on the basis of customer experience. Are you up to date on emerging customer experience [...]

Comments Off on CX Insights: Customer and Digital Transformations

Elite Insights: Supporting Supervisors

By | October 31st, 2016|Categories: Elite Insights, Quality Management, Workforce Management (WFM)|Tags: , , , |

Elite Insights: Supporting Supervisors Supervisors are the superheroes of the contact center: they are responsible for boosting moral, ensuring high productivity, and preventing employee churn. However, managing a contact center that is productive, successful and [...]

Comments Off on Elite Insights: Supporting Supervisors

Unlocking Hidden Potential with Employee Engagement

By | October 12th, 2016|Categories: Employee Engagement, Uncategorised, Workforce Management (WFM)|Tags: , , |

Unlocking Hidden Potential with Employee Engagement According to a report by Quantum only 29% of Americans are engaged in their work, and 6/10 American millennials say they're open to different job opportunities. The level of [...]

Comments Off on Unlocking Hidden Potential with Employee Engagement

Accelerating Towards Success: Montreal Formula 1 Grand Prix

By | October 3rd, 2016|Categories: News, Uncategorised|Tags: , , , , |

Accelerating Towards Success: Montreal Formula 1 Grand Prix Group Elite's growing success is built upon the strong relationships we have developed our corporate partners.  To show how much we appreciate and value these relationships we [...]

Comments Off on Accelerating Towards Success: Montreal Formula 1 Grand Prix

Group Elite Wins NICE Systems Partner Awards for the Second Year in a Row

By | May 24th, 2016|Categories: News|Tags: , , |

Group Elite Wins NICE Systems Partner Awards for the Second Year in a Row Orlando, Florida. NICE Interactions 2016 Conference. For the second year in a row, NICE Systems has awarded Group Elite Communications the [...]

Comments Off on Group Elite Wins NICE Systems Partner Awards for the Second Year in a Row

Group Elite Communications receives NICE Systems Partner Awards

By | June 5th, 2015|Categories: News, Uncategorised|Tags: , , |

Group Elite Communications receives NICE Systems Partner Awards San Antonio, Texas.  NICE Interactions 2015 Conference. On June 1, 2015 NICE Systems awarded Group Elite Communications the 2014 Partner of the Year Award, and the 2014 Services Partner [...]