Blog 2017-04-05T11:01:28+00:00

GROUP ELITE & VERINT ESTABLISH STRONG STRATEGIC PARTNERSHIP

By | June 8th, 2017|Categories: News|

Press Release June 7, 2017 Group Elite Communications is extremely proud to announce its latest strategic partnership with Verint Systems, premier global leader in Actionable Intelligence® solutions.  Group Elite now becomes provider of professional and [...]

CX Insights: Banking on Good Customer Service

By | March 13th, 2017|Categories: Customer Engagement, Uncategorised|Tags: , |

CX Insights: Banking on Good Customer Service There is unprecedented  potential for customer experience innovation in the banking industry today. Mid-size and large banks are partnering with fintech start-ups and making massive investments to transform [...]

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The Key to Excellent Customer Service: Call Calibration

By | February 14th, 2017|Categories: Uncategorised|

The Key to Excellent Customer Service: Call Calibration Offering excellent customer service is a priority for most companies. However,  offering excellent customer service is not just about saying the right thing, it is also about [...]

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CX Insights: A New Approach

By | February 7th, 2017|Categories: Uncategorised|

The Key to Excellent Customer Service: Call Calibration By 2020, customer experience will overtake price as the most important brand differentiator.   To stay competitive, brands will constantly need to re-invent how they approach customer experience. [...]

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CX Insights: Communication Technology Trends

By | January 24th, 2017|Categories: Customer Engagement, Interactions, Uncategorised|

CX Insights: Communication Technology Trends Customer support has traditionally been transactional in nature.  A customer calls a support line with a problem, and a contact center agent tries to solve it. However, this indiscriminate approach [...]

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CX Insights: Predicting the Trends of Tomorrow

By | January 10th, 2017|Categories: Customer Engagement, Interactions|

CX Insights: Predicting the Trends of Tomorrow Predictive analytics utilizes data-analysis technologies and statistical techniques to give business managers the thing they want most: the ability to predict future demand, trends and problems. Over the [...]

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