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  • Customer Service for Millennials
    Customer Service for Millennials, from a Millennial

Customer Service for Millennials, from a Millennial

By admin|2019-02-27T11:09:35-04:00December 17th, 2016|Customer Engagement, Interactions, Uncategorised|

Customer Service for Millennials, from a Millennial With an annual direct purchasing power of over $200 [...]

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    CX Insights: Speaking Analytics

CX Insights: Speaking Analytics

By admin|2019-02-27T11:09:35-04:00December 14th, 2016|Customer Engagement, Quality Management, Uncategorised|

CX Insights: Speaking Analytics The number of digital customer service channels has exploded in recent years. [...]

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  • Man Standing in Front of Wall
    CX Insights: Customer and Digital Transformations

CX Insights: Customer and Digital Transformations

By admin|2019-02-27T11:09:35-04:00December 6th, 2016|Customer Engagement, Interactions, Uncategorised, Workforce Management (WFM)|

CX Insights: Customer and Digital Transformations Forrester predicts that in 2017 one-third of businesses will re-structure [...]

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