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AWARD WINNING SOLUTIONS
THAT TAKE YOUR CONTACT CENTERS TO THE NEXT LEVEL

Group Elite is the world’s leading Professional Services organization dedicated to the
Installation, Support, Consulting and Sales of enterprise Workforce Optimization Solutions.

Network Operation Center (NOC)

Let our Americas based Network Operations Center manage your applications on Premise or in the Cloud.

Discover Our Advantage

Business Services

We can help with your training and consulting needs or we can perform the work for you. Contact a representative today.

Let’s Talk

Cloud Solution

Easy access and top level security of your solution is our top priority within our cloud environment.

Explore Our Solution

Connect with one of our representatives

Whether you’re new to workforce optimization or a mature and complex environment,
our veteran professionals can help you get the most out of your investment.

CONNECT NOW

ABOUT Group Elite Communications (GEC)

Group Elite Communications (GEC) is a Global Professional Services Organization dedicated to the installation, support, training, consulting, and sales of enterprise Workforce Optimization Solutions.

What We Do

Group Elite Communications provides sales, services and support on Workforce Optimization, Financial Trading & Compliance and Security & Safety sectors. Group Elite excels and prides itself on being agile, responsive and subject matter experts.

We have a diverse leadership team that is comprised of extraordinary industry professionals with decades of combined experience in the implementation and service delivery of voice and data, interaction analytic solutions, as well as business operations oversight across technology sectors. Our expertise in business operations, technology management and business intelligence are the foundation of our success. We strive to meet the challenges of our customers based on our experience in the industry and our knowledge of your market.

Why Us

  • GEC’s partner of the year, customer-centric approach is adjusting the standards and giving our customers the ability to use our solutions and advise to take their contact center to the next level.
  • Your success is our success, we have frequent touch points after the sale and training is complete.
  • With technology being complex, supporting you should not be.
  • We have an average of 15+ years of experience in Contact Center Solutions

WORKFORCE MANAGEMENT

Simplify forecasting, scheduling and real-time adherence with Workforce Management (WFM) Software.

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Forecasting

When forecasts are inaccurate, schedules are unusable. Workforce Management forecasting software finds the balance between staffing demand and supply.

Learn More

Scheduling

Staff scheduling is a complex task. Providing convenient, flexible Workforce Management tools to help agents.

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Real-Time Visibility

Get real-time insights into agent schedule adherence with Workforce Management software.

Learn More

INDUSTRY NEWS AND INSIGHTS INTO GEC WORLDWIDE

DISCOVER INSIGHTS ON GEC CONTACT CENTER SOLUTIONS

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Group Elite Communications Office Locations

Group Elite Communications Canada HQ

2955 Rue Jules-Brillant, Suite 400
Laval, Quebec
H7P 6B2
Phone: +1 (888) 866-0337
Email: info@groupelite.com

Group Elite Communications United States

7600 E Orchard Rd, Suite 160-S,
Greenwood Village CO
United States
80111
Phone: +1 (888) 866-0337
Email: info@groupelite.com

Group Elite Communications EMEA

St Bride’s House
10 Salisbury Square
London, UK EC4Y 8EH
Email: EMEA@groupelite.co.uk